If you're not getting the connection you were promised, you can head to our broadband comparison page to find a new plan, or simply use the comparison chart below: How fast should my speed be, and what do I need? So go and check your broadband speed now. But if it's falling short of the minimum promised speed, then you can potentially exit your contract penalty-free. If your speed check trials show that the speed you're getting is slow, but within the promised range, then there isn't much you can do other than complain. Still, when you signed up for your latest broadband contract, your provider should have given you a range of speeds that it will supply.
Not they have to submit their 'average' speed, which is the speed that more than 50% of their users enjoy between 8pm and 10pm in the evening. That's all changed now though, thanks to an intervention from the Advertising Standards Authority. Internet providers such at BT broadband, Virgin Media and Sky used to try and cover themselves by saying that your broadband speed will be 'up to xxMb'.
What if my broadband speed test reveals slower speeds than I'd expected?
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